Customer Engagement Specialist (Front Desk)

Join Cycle & Carriage as a Customer Engagement Specialist (Front Desk) and become the welcoming face of our brand in beautiful Bali! In this dynamic role, you will be the first point of contact for our valued customers, ensuring exceptional service and creating lasting impressions. As part of our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll leverage your hospitality skills to manage reservations, check-ins, and check-outs seamlessly using our in-house Property Management System (PMS). This is your chance to shine in a vibrant, customer-centric environment where your enthusiasm and professionalism will make all the difference.

At Cycle & Carriage, we pride ourselves on offering a unique blend of cycling and car rental services, catering to both local and international travelers. Our mission is to provide unforgettable experiences that allow our customers to explore Bali's stunning landscapes and rich culture. As a Customer Engagement Specialist (Front Desk), you'll play a pivotal role in delivering this mission by greeting guests with a warm smile, addressing their needs promptly, and ensuring their stay is as smooth and enjoyable as possible.

Every day, you'll engage with a diverse range of travelers, from solo adventurers to families and groups, each with their own unique stories and expectations. Your ability to adapt and provide personalized service will be key to building strong relationships and fostering repeat business. With your exceptional communication skills and a passion for hospitality, you'll be the bridge between our guests and the incredible experiences that await them in Bali.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Manage reservations, check-ins, and check-outs efficiently using our in-house Property Management System (PMS).
• Provide exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
• Assist with bike and car rentals, including vehicle inspections, key handovers, and any necessary maintenance requests.
• Collaborate with the operations team to ensure smooth daily operations and resolve any issues that may arise.
• Promote our cycling and car rental services, highlighting the unique experiences available to guests.
• Maintain a clean and organized front desk area, ensuring all necessary documentation and supplies are readily available.
• Adhere to health and safety protocols, ensuring the well-being of guests and staff alike.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in a front desk or customer service role, preferably in the hospitality or tourism industry.
• Proven ability to deliver exceptional customer service and build strong guest relationships.
• Excellent communication and interpersonal skills, with the ability to adapt to diverse customer needs.
• Fluency in English, both written and spoken, is essential. Knowledge of Bahasa Indonesia is a plus.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
• Familiarity with Property Management Systems (PMS) and related software is a strong asset.
• Ability to work in a fast-paced, customer-centric environment, with a positive and proactive attitude.
• Valid driver's license and the ability to drive is a must, as you may be required to transport guests or equipment.

🛠️ Keahlian

Lowongan Terkait